Privacy Policy

Privacy Policy for 1EV
Effective Date: 27 Oct 2024

1. Introduction
Welcome to 1EV (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, share and protect your information when you use our services via our website and mobile application (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We collect the following types of information:

  • Personal Information: When you register, book rides, or interact with us, we may collect your name, email address, phone number, profile photo, payment details, and other contact information.

  • Location Information: To provide ride-hailing services, we collect your real-time location data (GPS coordinates) and destination information when you use the Service.

  • Usage Data & Device Information: This includes device identifiers, operating system, app version, IP address, browser type, time stamps of your use, cookies and similar technologies.

  • Ride Details: Information about your trips: pick-up & drop-off locations, time of ride, vehicle details, driver details, fare, route, and feedback.

  • Partner/Driver Information: If you register as a ride partner/driver, we collect relevant identity documents, vehicle registration, bank details, insurance details, and other required compliance information.

3. How We Use Your Information
We use your information for the following purposes:

  • To provide, operate and maintain the Service.

  • To process bookings, coordinate rides between riders and drivers, handle payments and issue receipts.

  • To communicate with you (e.g., confirmations, notifications, updates, promotional messages).

  • To improve the Service: monitor usage, conduct analytics, fix bugs, enhance features.

  • To ensure safety and security: verifying identities, preventing fraud or abuse, responding to incidents.

  • To comply with legal obligations and enforce our terms of service.

4. Sharing Your Information
We may share your information under the following circumstances:

  • With drivers/ride-partners so they can fulfil the service (e.g., giving pickup location).

  • With service providers and vendors who assist us (e.g., payment processors, analytics providers) under confidentiality obligations.

  • When required by law, court order or governmental request, or to protect our rights and the rights of our users.

  • In connection with a merger, acquisition, sale of assets, or financing, provided the successor entity agrees to this policy.

  • With your consent or upon your request.

5. Location Data & Real-Time Tracking
Because 1EV is a ride-hailing service, we will access your device’s location services in real time when the app is active. You can disable location, but doing so may prevent booking or using rides. Drivers also may access your trip’s general route and destination in order to execute the ride. We do not store continuous long-term tracking data beyond what is necessary for service provision, safety, and legitimately required retention.

6. Data Retention
We will retain your personal information and ride records for as long as your account is active, or as needed to provide services and comply with our legal obligations. If you request deletion of your account, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law (e.g., tax or regulatory records).

7. Your Rights & Choices
Depending on your region, you may have certain rights regarding your personal data, such as:

  • Accessing or obtaining a copy of the information we hold about you.

  • Correcting or updating inaccurate or incomplete information.

  • Deleting your account and/or personal data (subject to legal obligations).

  • Withdrawing consent (where applicable) to certain data-processing activities.
    To exercise your rights, please contact us at the email below.

8. Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. However, no system is completely secure; we cannot guarantee absolute security of your data.

9. Children’s Privacy
Our Service is not directed to children under the age of 13 (or the minimum age in your jurisdiction). If you become aware that a child has provided us personal information without parental consent, please contact us and we will take steps to delete that information.

10. International Transfers
Your information may be transferred to — and processed in — destinations outside your country of residence, where data protection laws may differ. By using our Service, you consent to such transfers.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website/app or sending you notice. The “Effective Date” at the top will indicate when changes take effect. Your continued use of the Service after the changes constitute your acceptance of the updated policy.

12. Contact Us
If you have questions or concerns about this Privacy Policy or our data-practices, contact us at:
Email: [insert your contact email]
Address: [insert postal address if applicable]

Thank you for choosing 1EV.

If you like, I can format this policy into a Google Play-Store-friendly version (short summary + full text) and tailor it for legal/compliance in India and other jurisdictions. Would you like that?

You said:

add proper data deletion also

ChatGPT said:

Perfect — here’s an updated and Play-Store-ready Privacy Policy for 1EV that now includes a clear “Data Deletion” section (compliant with Google Play’s data deletion requirements).

You can publish this directly on your website or link it in your Play Store listing.
(Remember to update contact details and dates before publishing.)

Privacy Policy for 1EV

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

Welcome to 1EV (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and mobile application (“Service”).
By using our Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information:

  • Personal Information: Name, phone number, email, profile photo, payment details, and identity verification information.

  • Location Data: Real-time GPS location to enable ride matching, navigation, and safety features.

  • Ride Information: Pick-up and drop-off points, trip time, fare, driver details, and feedback.

  • Device and Usage Information: Device type, IP address, OS version, app version, crash logs, and analytics data.

  • Driver/Partner Data: Driver’s license, vehicle registration, insurance details, and payment information (if applicable).

3. How We Use Your Information

We use your data to:

  • Provide and operate our ride-hailing and mobility services.

  • Match riders and drivers efficiently.

  • Process payments and issue invoices.

  • Send ride confirmations, updates, and customer support messages.

  • Improve safety, detect fraud, and ensure platform integrity.

  • Conduct analytics and improve our services and user experience.

  • Comply with legal and regulatory obligations.

4. Sharing of Information

We may share your information:

  • With drivers/riders involved in a ride so they can complete the booking.

  • With trusted service providers (payment processors, analytics, SMS/email providers).

  • With authorities when required by law, regulation, or legal process.

  • During business transfers (e.g., merger or acquisition).

  • With your consent or at your direction.

We do not sell your personal data to third parties.

5. Location and Tracking Data

1EV collects and uses location data for ride matching, navigation, and safety purposes even when the app is running in the background (only while you are on an active trip).
You may disable location permissions through your device settings, but certain app features may not function properly.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide services and maintain your account.

  • Comply with applicable laws (e.g., tax or transport regulations).

  • Resolve disputes and enforce agreements.

When data is no longer needed, it is securely deleted or anonymized.

7. Data Deletion Policy (User Data Deletion Request)

You have the right to request deletion of your personal data at any time.

How to request deletion:

  • Send an email to [insert your support email, e.g., support@1evmobile.com] with the subject line: “Data Deletion Request”.

  • Include your registered phone number or email ID for verification.

Once verified:

  • Your account and all associated personal information (name, contact details, profile, and trip history) will be deleted or anonymized within 30 days.

  • Certain information (such as transaction or invoice data) may be retained as required by law or for legitimate business purposes (e.g., tax records, fraud prevention).

  • After deletion, you will no longer be able to recover your account or ride history.

You can also delete your account directly from the app settings (if available):
Profile > Account Settings > Delete Account

8. Your Rights

Depending on your region, you may have the right to:

  • Access, correct, or update your data.

  • Request deletion of your account and associated data.

  • Withdraw consent for certain processing activities.

  • Lodge a complaint with a data protection authority.

To exercise your rights, contact us at [insert email address].

9. Security

We use industry-standard encryption and access controls to protect your information.
While we take reasonable measures to secure data, no online platform can guarantee absolute security.

10. Children’s Privacy

Our Service is not intended for children under 13 years (or the minimum legal age in your jurisdiction).
If we discover that a child has provided us data without parental consent, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on our website and app, with the “Last Updated” date revised accordingly.
Continued use of our Service after any changes constitutes your acceptance of the new terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, data retention, or data deletion, please contact us:

1EV Mobile Private Limited
Email: 1evsupport@1ev.com
Website: https://1evmobile.com