Terms and Conditions

1. Introduction

Welcome to 1EV Mobile Charging. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Services Overview

1EV Mobile provides on-demand, off-grid EV charging solutions for:

  • Consumer vehicles
  • Residential charging needs
  • Commercial fleets

Our services are delivered via mobile supercharging units and are subject to availability, location, and operational constraints.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Provide accurate and complete information
  • Use compatible EV charging systems supported by our platform

4. Booking & Scheduling

  • Charging services must be booked via our official platform, app, or customer support.
  • Service availability may vary based on location and demand.
  • We reserve the right to reschedule or cancel bookings due to operational, safety, or environmental conditions.

5. Pricing & Payments

  • Pricing is based on service type, charging capacity, distance, and time.
  • All fees will be communicated prior to service confirmation.
  • Payments must be made through approved payment methods.
  • Additional charges may apply for:
    • Waiting time
    • Cancellation after dispatch
    • Remote or restricted locations

6. Cancellations & Refunds

  • Customers may cancel services within a specified time window for a full or partial refund.
  • No refunds will be issued once charging has commenced.
  • Late cancellations may incur a fee.

7. Service Limitations

  • Charging speed and output may vary depending on:
    • Vehicle compatibility
    • Battery condition
    • Environmental factors
  • We do not guarantee a full charge in all circumstances.
  • Service may be unavailable in unsafe or restricted areas.

8. User Responsibilities

You agree to:

  • Provide safe and accessible location for service delivery
  • Ensure your vehicle is compatible with supported charging protocols
  • Follow all safety instructions provided by our team
  • Not misuse or tamper with equipment

9. Safety & Liability

  • Our team follows strict safety protocols during service delivery.
  • 1EV Mobile is not liable for:
    • Pre-existing vehicle damage
    • Battery or system malfunctions
    • Delays caused by external factors (traffic, weather, access issues)
  • Users assume responsibility for proper vehicle condition.

10. Intellectual Property

All content on our website, including text, images, and technology descriptions, is the property of 1EV Mobile and may not be copied or used without permission.

11. Sustainability Disclaimer

While our systems are designed to reduce environmental impact, actual emissions and efficiency may vary depending on usage and operational conditions.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to data collection and usage as outlined.

13. Modifications

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

14. Termination

We may suspend or terminate services if:

  • Terms are violated
  • Fraudulent or unsafe behavior is detected

15. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws of the jurisdiction in which the company operates.

16. Contact Information

For any questions or concerns regarding these Terms:

  • Email: support@1evmobile.com